Why Customer Experience (CX) Comes First at Lenovo

PCMag - Fast Forward with Dan Costa

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Why Customer Experience (CX) Comes First at Lenovo

Dan Costa

Feb 07, 2020

Lenovo’s Dilip Bhatia talks 5G, voice interfaces, why companies need to do a better job managing the employee experience. Byline: Dan Costa

My guest on this episode of Fast Forward is Dilip Bhatia, the Vice President of global marketing and user customer experience at Lenovo. Lenovo makes laptops, desktops, and a whole range of personal computing devices. The company also has voice assistant for the home, and recently, for the office as well. Bhatia is a Lenovo veteran who has been leading Lenovo product development by putting Customer experience the top priority. We spoke at CES 2020

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PCMag - Fast Forward with Dan Costa

PC Magazine's Fast Forward With Dan Costa is a weekly interview program that features one-on-one discussions with leaders in technology and business. Guests include influential entrepreneurs, CEOs, experts, and analysts who discuss what’s next in tech and its impact on society, culture, and business.

Fast Forward lives beyond the daily news cycle and adds value to the important conversation around technology and how it changes our lives everyday. The show is broadcast live on Facebook, posted to YouTube, and is available for download as a podcast.

Dan Costa is the editor in chief of PCMag.com and SVP of Content for Ziff Davis. He oversees editorial operations for PCMag.com, Geek.com, ExtremeTech.com, and ComputerShopper.com, which serve more than 21 million readers per month. He appears regularly on ABC, BBC America, CNBC, CNN, FOX, MSNBC, and NBC to analyze the latest technology news. He is also a speaker on the impact of technology on society and business.

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